Customer Service

Refunds & Exchanges

  • No refunds or exchanges without sales receipt.
  • Picture ID required.
  • Merchandise must be returned in original packaging and in same condition as originally sold.
  • Unwrapped textbooks, exposed access codes, workbooks, opened electronics, calculators, software, personal care items, and clearance items are not returnable.
  • A deduction will be assessed if book is written in, underlined, highlighted, soiled or damaged at the discretion of the Bookstore.
  • Debit/credit card purchases must be credited to the same card. No cash refunds.
  • Purchases made by check are subject to a 30 day waiting period.
  • 30 day return limit on non-textbook items.
  • Refunds will be issued in cash, credit voucher, debit/credit card, or a check mailed to the customer at the discretion of the Bookstore.

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Contact Support

Contact us anytime with questions or concerns via email at: You can also contact our customer service department at: 253-566-6085.

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Our support staff will respond within 24 hours.

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